• Fraser
  • Lincoln, NE, USA
  • Full Time

Job Summary: The Medical Office Receptionist is responsible for making and scheduling patient appointments. The Receptionist provides professional customer service by obtaining and verifying necessary demographic and insurance information.

 Essential Duties & Responsibilities

  • Follows opening and closing procedures according to office guidelines
  • Greets patients/parents in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs nursing staff of patient arrivals
  • Obtains and enters new patient demographics; updates patient information, as necessary, in the electronic health record to maintain accuracy for billing purposes
  • Obtains insurance information; may require verification by contacting insurance companies when necessary
  • Collects all co-pays and balances, as required by office policies. Understands and can apply payments to balances
  • Reviews all forms for accuracy and completion according to office policies prior to accepting
  • Schedules return appointments at check out
  • Scan forms, tests, demographic forms, insurance cards, HIPAA Acknowledgement forms, etc.
  • Schedules appointments for established patients
  • Makes confirmation calls
  • Books, coordinates, and reschedules patient appointments as needed
  • Works in conjunction with nurses to accommodate scheduling requests
  • Maintains and updates current information on physician schedules ensuring that patients are scheduled properly
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations


Job Requirements

  • Electronic health record knowledge preferred
  • Knowledge, Skills, and Abilities.
  • Bachelor's degree
  • Insurance Verification
  • Microsoft word and computer experience
  • Minimum of one-year work experience in a medical office setting
  • Medical terminology helpful
  • Must be organized and detail-oriented
  • Must be able to multi task for a busy practice


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