PracticeMax
  • Operations
  • USA
  • Full Time

Essential Job Functions:

  • Manages and directs client communications and service interactions with assigned client(s) in multiple states.
  • Cultivates and fosters positive client relationships with physicians, clinicians, and practice administrators.
  • Manages client expectations based upon Service Level Agreement and effective decision making.
  • Proactive management of the client's financial performance, delivering recommendations and results based upon financial metrics. 
  • Uses strong analytical skills to research and provides relevant feedback based on research findings.
  • Works collaboratively with various departments to resolve client concerns or requests.  Monitors, assesses, coaches and leads client team, as well as drills down and provides hands on assistance when necessary.
  • Presents information to client, committees and executives.
  • Effectively manages:
    • Client Relations
    • Project Management
    • Executive client relationship management
    • Joint operations meetings and Financial Review
    • Client Satisfaction
  • Participates in meetings with Clients, Operations and others to identify areas of client concern and assist in the implementation of work flow changes and improvements.
  • Monitors key billing/collection statistics and compares to national/regional/local benchmarks including, but not limited to, net collections, days in A/R, etc.

Preferred Skills:

  • Extensive knowledge on use of email, search engine, Internet.
  • Ability to effectively use payer websites
  • Knowledge and use of Microsoft Products: Outlook, Word, Excel, PowerPoint
  • Effectively learn and adapt to various billing systems, knowledge of EMR's and interfaces. 
  • Experience with various billing systems, such as Allscripts, Epic, eClinicalWorks, and/or SequelMed is strongly preferred.

Qualifictions:

  • 10+ years direct management experience in Revenue Cycle 
  • 10+ years Client Executive comparable experience
  • College or University degree preferred
PracticeMax
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